Welcome to the future: automating customer service and engagement with Facebook chatbots

If you aren’t taking advantage of Facebook Messenger chatbots, you’re missing a golden opportunity to streamline customer service and engage with consumers in a whole new way. Here are the facts: …

Posted on Jul 23, 2018 6 min read
  • customer service
  • content marketing
  • chatbots

3 amazing collaboration tools: building, and running, a connected digital office space

A team’s ability to collaborate effectively makes or breaks a business. But, working with a group gets tricky when members are scattered around the world and working remotely. Enter: collaboration …

Posted on Jul 16, 2018 5 min read
  • collaboration
  • tools
  • slack
  • ryver
  • flock

Not a photographer? It still pays to sharpen those camera skills

Learning the basics of photography, like lighting, composition and camera settings, benefits business owners across industries. Whether you need to take quality product photos, want to veer away from …

Posted on Jul 9, 2018 4 min read
  • photography

Streamline your social media presence with these 5 tools

Social media management tools let you create, schedule and publish posts, tweets and pins across multiple social platforms. All from one dashboard. With built-in analytics, curation tools that find …

Posted on Jul 2, 2018 6 min read
  • tools
  • marketing

Knowledge is power: Take your business to new heights by creating online courses

Fun fact: Experts estimate that the e-learning market will exceed $240 billion by 2023. And it’s not a stand-alone industry filled exclusively with entrepreneurs building entire businesses around …

Posted on Jun 25, 2018 6 min read
  • Marketing
  • tools
  • education
  • online courses

11 winning automated email ideas

Did you know that the average return on email marketing is over $40 per dollar spent? Email is the second most effective way to acquire new customers, but it’s also ideal for keeping current …

Posted on Jun 18, 2018 4 min read
  • automated email campaigns
  • customer satisfaction
  • customer engagement

5 ways (and countless tips) to leverage the summer slowdown

As temperatures rise, sales tend to fall. Customers skip off on vacation, spend more time by the pool than in stores and opt for family barbeques over chatting with their accountants. After working …

Posted on Jun 11, 2018 6 min read
  • website
  • content marketing
  • networking
  • customer appreciation
  • customer satisfaction
  • productivity
  • finance

Harness the power of freebies

Imagine you’re in a room full of people and every single one is asking you to buy something. Then, a kind face shows up and says, “Hey! I want to give you something really awesome.” Maybe it’s …

Posted on Jun 4, 2018 6 min read
  • ebooks
  • printables
  • marketing
  • tools

5 tried-and-true ways to improve customer satisfaction

In an ideal world, you’d provide a quality product or service in a timely manner and customers would walk away happy. But, as you know, it just doesn’t work that way. Today’s consumers always have a …

Posted on May 21, 2018 5 min read
  • customer satisfaction
  • customer service
  • customer support
  • multichannel support
  • crm software

5 self-care tips to ramp up productivity

You’ve looked into productivity tools (check out a few of our favorites here) and tried to implement advice from time management gurus to get more done during your workday. But business ownership and …

Posted on May 14, 2018 4 min read
  • time management
  • productivity