Articles pertaining to "customer-service"
These 3 tech trends will revolutionize business in 2019
Technology is evolving at an exponential rate, and it’s changing every rule that every business has followed for generations. But the latest tech trends aren’t just for big-name brands: They can, and …
Posted on Dec 31, 2018 4 min read
From one sale to many: 4 ways to turn seasonal customers into regulars
Every business—no matter the size or industry—experiences periods that are busier than others. Whether you’ve just finished out end-of-year holiday sales, killed it during the leadup to Valentine’s …
Posted on Dec 17, 2018 7 min read
11 website add-ons that help convert visitors into customers
Tools. Apps. Plug-ins. Widgets. No matter what you call them, website add-ons transform your corner of the internet from competent to powerfully effective at converting visitors into customers. These …
Posted on Sep 17, 2018 5 min read
Interview with Erin Morse: Law Office of Erin Morse
This entrepreneur built a successful law firm in a bustling city. Check out how she used her experience as an employee to create a business that puts clients and staff first. Like most lawyers, Erin …
Posted on Aug 30, 2018 3 min read
9 business development ideas for creating lasting success
If you ask three entrepreneurs what business development means you’ll probably get three different responses. Why? Because the term actually encompasses multiple concepts: cash flow, brand presence …
Posted on Jul 30, 2018 6 min read
Welcome to the future: automating customer service and engagement with Facebook chatbots
If you aren’t taking advantage of Facebook Messenger chatbots, you’re missing a golden opportunity to streamline customer service and engage with consumers in a whole new way. Here are the facts: …
Posted on Jul 23, 2018 6 min read
5 tried-and-true ways to improve customer satisfaction
In an ideal world, you’d provide a quality product or service in a timely manner and customers would walk away happy. But, as you know, it just doesn’t work that way. Today’s consumers always have a …
Posted on May 21, 2018 5 min read
Interview with Sandra Carter: DoubleTake Auto Spa
This entrepreneur prioritized customer service—and it paid off. Learn about her philosophy and methods. Sandra Carter left corporate America behind in 2005. Tired of desk work and office politics, she …
Posted on May 17, 2018 3 min read
Elevate customer support with these tips
Customer support makes up just a portion of your overall customer service, but it plays a huge role in your business. Support includes every way that you and your team assists customers in choosing, …
Posted on Sep 13, 2017 3 min read
Simple yet powerful customer retention strategies
Did you know that improving your customer retention rate by just 5% grows profits by a minimum of 25%? And you don’t have to complicate things to see results; a few simple tweaks to how you manage …
Posted on Sep 13, 2017 3 min read
Effective customer engagement starts with your employees
You’ve probably heard this before, but engaged, happy employees help create engaged, happy customers. Global agency BI Worldwide conducted a study finding that 55% of dissatisfied employees still try …
Posted on Sep 8, 2017 3 min read
4 simple ways to increase brand awareness
A strong social media presence and traditional marketing efforts both build brand awareness, but there are several other things you can do to garner more interest in your business and increase its …
Posted on Aug 24, 2017 3 min read
Using negative feedback to your advantage
Negative reviews repel potential customers, and if the review goes viral, it can severely or permanently damage your company’s image. But it doesn’t have to be that way. An articulate, thoughtful …
Posted on Aug 11, 2017 3 min read