Articles pertaining to "customer-satisfaction"

11 winning automated email ideas

Did you know that the average return on email marketing is over $40 per dollar spent? Email is the second most effective way to acquire new customers, but it’s also ideal for keeping current …

Posted on Jun 18, 2018 4 min read
  • automated email campaigns
  • customer satisfaction
  • customer engagement

5 ways (and countless tips) to leverage the summer slowdown

As temperatures rise, sales tend to fall. Customers skip off on vacation, spend more time by the pool than in stores and opt for family barbeques over chatting with their accountants. After working …

Posted on Jun 11, 2018 6 min read
  • website
  • content marketing
  • networking
  • customer appreciation
  • customer satisfaction
  • productivity
  • finance

5 tried-and-true ways to improve customer satisfaction

In an ideal world, you’d provide a quality product or service in a timely manner and customers would walk away happy. But, as you know, it just doesn’t work that way. Today’s consumers always have a …

Posted on May 21, 2018 5 min read
  • customer satisfaction
  • customer service
  • customer support
  • multichannel support
  • crm software

Elevate customer support with these tips

Customer support makes up just a portion of your overall customer service, but it plays a huge role in your business. Support includes every way that you and your team assists customers in choosing, …

Posted on Sep 13, 2017 3 min read
  • customer support
  • customer service
  • customer satisfaction

Is customer relationship management software right for my company?

Customer Relationship Management (CRM) software is a broad term that describes programs, tools, and apps that take your contact list to an entirely new level. Attributes vary depending on the software …

Posted on Aug 29, 2017 3 min read
  • marketing
  • customer relationship management
  • customer satisfaction

Making a customer loyalty program work for your small business

Loyalty programs aren’t just for big box stores – for smaller businesses they increase customer retention and help fine tune your marketing approach, ultimately providing a low-cost means of building …

Posted on Jul 19, 2017 4 min read
  • marketing
  • customer loyalty
  • reward programs
  • customer satisfaction